Privacy Policy

Ketchup Notes saves your recordings and notes on your device. This policy explains what the app stores, what it can send, and who can see it.

Effective 22 October 2026

Summary

• We do not run servers that receive your recordings, transcripts, or notes.
• We do not use analytics, advertising SDKs, or tracking of any kind.
• Everything the app records is stored on your device unless you turn on a feature that sends it somewhere you choose.

What the app stores on your device

When you record a meeting, Ketchup Notes saves audio, transcripts, speaker labels, bookmarks, photo notes, handwritten notes, summaries, and search information in the app’s private storage on your device. If you choose the Enhanced transcription option, the speech model it downloads is stored on your device too. This data never leaves your device unless one of the optional features below is enabled.

Permissions the app asks for

• Microphone — to record and transcribe meeting audio.
• Speech recognition — for Apple’s on-device speech recognition, the default way the app transcribes.
• Camera and photos — to attach photo notes and recognise text in them, on-device.
• Face ID — to lock the app. Biometric data is handled by iOS and is never available to the app.
• Local network — to reach servers you configure on your own network and computers you pair with.

Optional features that send data off your device

Each of these is off until you set it up, and the app tells you what will be sent before you use it.

• Summarisation and clinical documentation servers — if you configure a server address (for example an Ollama server on your Wi‑Fi, or another endpoint you control), the app sends transcript text to that server for summaries or clinical notes, and for Catch me up if you choose the server for it. That server is operated by you or your organisation, not by us, and its handling of the data is governed by its own policies.
• Computer pairing and handoff — sends finished meetings directly to a computer you have paired with over your local network.
• Device sync — sends meetings directly between devices you have paired on the same local network. Nothing passes through our servers or anyone else’s.
• Model downloads — if you switch to Enhanced transcription, the app downloads a speech model from its host (for example Hugging Face). It is a standard download request with no meeting content.
• Translation languages — translation uses Apple’s on-device Translation framework. iOS may download a language the first time you use it; Apple handles that download.

Purchases

Ketchup Notes Pro is an auto-renewing subscription sold through Apple’s App Store. Apple processes payment, renewals, cancellations, and refunds under its own privacy policy.

• The app receives a signed transaction from Apple that tells it which plan is active and when it expires. The app verifies it on your device to unlock Pro.
• We do not receive your name, email address, payment details, or Apple Account credentials.
• Free-tier usage counts, such as minutes recorded today, are kept on your device only to apply daily limits. They are never sent to us.

See Subscriptions for plans, renewal, and cancellation.

Diagnostics

If the app crashes, a diagnostic log is written to the device. It is not uploaded automatically. You may choose to share it with us when asking for support.

Data retention and deletion

You control retention. Deleting a meeting in the app removes it from the local database. Deleting the app removes all local data. Data you sent to your own server or paired computer is deleted there under your control.

Children

Ketchup Notes is not directed at children under 13 and we do not knowingly collect personal information from them.

Changes

If this policy changes, the updated version will be posted here with a new effective date.

Contact

Questions about privacy: asharzaman@gmail.com